Tech enabled Customer Success & Operations Associate

To succeed in this role you need to love two things: clients and technology. We bring you the latest tools available in order to take you to your highest potential.

At INKI, we’re growing rapidly and need a self-motivated problem-solver to manage customer-facing operations. This role is ideal for someone that wants to use the latest AI tools to independently handle support requests, coordinate logistics, and ensure seamless processes while collaborating with our multicultural team.

INKI is a VC-backed startup offering tech devices as a subscription service to over 400 business clients across 26 European countries, promoting sustainability through our circular economy model.

What You’ll Do

• Manage customer support requests related to device repairs, insurance claims, returns, and logistics.
• Take ownership of cases—pushing things forward proactively
• Coordinate with repair centers, warehouses, insurers, and courier companies to ensure smooth operations.
• Track repair progress, shipping status, and service workflows, keeping customers informed.
• Handle invoicing for support cases (e.g., repair fees, cancellation fees) and manage rental subscriptions.
• Solve unique customer challenges with a hands-on, adaptable approach.
• Work with multiple tools such as Slack, Airtable, Odoo, and courier platforms to streamline operations.

* If you’re interested in sales and account management, there’s an opportunity to grow into a role that includes lead nurturing, product guidance, and order assistance.

What You’ll Need

• Tech-savviness and experience working with multiple digital tools.
• Strong analytical and problem-solving skills to handle diverse customer cases.
• A proactive mindset—you don’t wait for things to happen, you make them happen.
• Ability to multitask and manage shifting priorities in a fast-changing environment.
• Excellent communication skills with a customer-first approach.
• Fluent English & Romanian (mandatory); French, Hungarian, or German is a plus.

Must Have

• Proven problem-solving abilities and technical proficiency.
• A push-forward attitude—taking initiative to get things done.
• Self-disciplined with the ability to manage multiple priorities independently.
• Experience handling databases and operational workflows.

Nice to Have

• Background in customer support, logistics, or supply chain operations.
• Experience in a startup or tech focused, fast-paced business environment.
• Knowledge of additional European languages.

Growth & Development

🚀 Join a rapidly expanding European tech company at the forefront of device-as-a-service.

🌍 Work with a diverse, international team across the EU.

📚 Gain continuous learning opportunities and exposure to the latest business technologies.

📈 Clear path for career growth as our operations scale.

Work Environment

💻 Full remote flexibility – work from anywhere.

🌱 A culture that values innovation, problem-solving, and sustainability.

🤝 Supportive, international team passionate about transforming business technology.

Benefits

💰 Competitive salary.

🏖️ 21 days holiday + bank holidays.

🖥️ Latest tech equipment, including a new MacBook.