We are hiring for one of our ecosystem projects - a cryptocurrency exchange. We are seeking a Senior Product Manager to lead product initiatives from inception to execution. This role offers a rare chance for a visionary to shape an industry-defining platform that reimagines how users interact with their finances. You’ll make a global impact by launching products and features, working closely with engineers, designers, analysts, marketers, and cross-functional teams to deliver exceptional results. **In This Role, You Will**

*   Interact with customers to build empathy and address their needs.
*   Conduct market research to inform product strategies.
*   Prioritize initiatives and projects, balancing necessary trade-offs.
*   Develop and maintain the team’s roadmap, milestones, and dependencies, aligned with strategic priorities.
*   Define features, write specs, conduct user studies, refine based on feedback, and support QA testing.
*   Monitor progress and coordinate with developers, designers, marketing, and operations teams.
*   Manage the backlog and ensure timely delivery of products and features.

**You Might Thrive In This Role If You Have**

*   Experience launching and iterating on successful software or financial products at scale.
*   A data-driven approach that prioritizes the user’s perspective with empathy.
*   Strong enthusiasm for creating enjoyable customer-facing products.
*   Proven leadership skills with initiative and results-driven outcomes.
*   Excellent collaboration skills with design, engineering, QA, and other teams.
*   A bachelor’s degree or equivalent experience.
*   Knowledge of retail trading or gamification.

(Senior) Product Manager (Trading)

**Who we are:** Founded in 2013, Ignition is the **leading revenue generation platform for accounting and professional services businesses** to spark greater efficiency and profitability. Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks. With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential. To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform. Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK. **Company Values:**

*   We are better everyday
*   We work without ego
*   We are smarter together
*   We hero our customer

**Role location:** We are open to candidates in Australia with full work rights. We have embraced remote working and all our employees can work from home. **Job DescriptionAbout the role:** We are looking for a Fraud & Risk Senior Manager to drive the transformation of our Fraud & Risk function with a forward-thinking end to end fraud strategy that balances risk management and business growth. In this role, you will lead a team dedicated to oversee merchant onboarding, transaction monitoring, chargebacks, disputes, and broader business risk. **What your day to day will look like:**

*   Fraud & Risk Strategy & Automation: Develop and implement a fraud prevention framework that balances risk reduction with business growth, using tools to enhance accuracy, reduce manual work, and scale risk management.
*   Team Management & cross functional collaboration: Lead a geographically dispersed team, working closely with CX, Product, and other departments to enhance fraud prevention, manage disputes, and improve risk resilience.
*   Merchant & Business Risk Oversight: Monitor and assess risks associated with merchants, including fraud, KYC compliance, chargebacks/disputes and financial viability to reduce exposure from merchant failures and fraudulent sign ups, while championing a seamless and trustworthy experience for legitimate customers.
*   Onboarding & KYC Compliance: Establish and refine processes to ensure robust due diligence during merchant onboarding, reducing the risk of fraudulent activity from the outset, balancing automation vs manual in a risk environment.
*   Transaction, Payments Risk & Dispute Management: Oversee fraud detection across payment flows, ensuring timely resolutions, minimizing financial loss, and staying ahead of emerging threats.
*   Incident Response & Crisis Management: Lead fraud investigations, manage escalations, and drive corrective actions to prevent recurrence, acting as the senior point of escalation for high-risk incidents.
*   Resource, Improvement & Reporting: Secure leadership buy-in for adequate resourcing of fraud and risk initiatives, leveraging data-driven insights to strengthen fraud controls, identify emerging risks, and establish KPIs for fraud losses and chargebacks, with regular reporting to leadership.

**QualificationsWhat you need to succeed:**

*   5+ years of experience with proven leadership in fraud prevention, risk management, or payments security within a fast-paced, growth oriented fintech environment
*   Experience in vertical SaaS payments and businesses that process payments on behalf of customers for their end clients, ideally with Stripe
*   Deep expertise in embedded payments, merchant acquiring, and transaction fraud.
*   Expertise in regulatory requirements, including PCI-DSS, KYC, and chargeback management.
*   Hands-on experience with fraud detection tools, risk assessment platforms, Merchant risk management tools
*   Strong leadership, communication, problem-solving, and stakeholder management skills, with the ability to negotiate and secure the necessary time, resources, and prioritization for critical risk initiatives.
*   Deep expertise in chargebacks, disputes, and transaction monitoring, with a track record of reducing fraud losses and optimizing dispute resolution processes.
*   Strong understanding of KYC, with experience implementing scalable frameworks.
*   A data-driven mindset, with experience leveraging automation to enhance fraud detection and risk management.
*   Experience handling high-pressure escalations and crisis scenarios, making sound decisions that protect the business in real time.

**Additional InformationWhy join us:** Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

*   Employee stock options from day one
*   20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
*   Additional paid day off to celebrate your birthday, along with volunteering leave
*   Health, dental, and vision benefits starting immediately
*   Annual education allowance reimbursement to support your professional development
*   Employee recognition program
*   Quarterly wellness allowance to invest in your personal wellness
*   Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
*   Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
*   Personal tax return assistance (since we're in the accounting business!)
*   Paid parental leave

Please consider applying, even if you don’t tick all the boxes. Research has shown that candidates from underrepresented minority groups often only apply for roles where they meet all the detailed criteria. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested. Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact careers@ignitionapp.com

Fraud & Risk Senior Manager

**Overview** Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the role: We are seeking a Senior Manager of Customer Experience to lead our APAC pre- and post-sales organization, including Solutions Architects, Technical Account Managers, Field Operations Engineers, and Resident Engineers. This is a high-impact leadership role responsible for partnering with the sales organization to acquire new business, delivering customer outcomes, accelerating new logo and expansion revenue, and mitigating churn risk in our fast-growing, market leading OT cybersecurity company. This role will require close partnership with regional sales leadership to define and execute go-to-market strategy. The ideal candidate is one who is mission- and customer-first and possesses a strategic and operationally focused mindset. This is a leader who thrives in a high-growth environment, understands how to scale pre- and post-sales functions, and can drive transformational programs to increase efficiency and scale while maintaining a world-class customer experience. **Responsibilities**

*   Leadership & Strategy: Lead and scale a high-performing customer experience team across APAC, ensuring alignment with company goals.
*   Technical Win Strategy and Execution: ensure pre-sales organization adheres to technical win processes and procedures, performs effective qualification and scoping of POC activity, and executes technical wins in such a way to maintain high win rates.
*   Revenue Growth: Drive total revenue growth through new logo acquisition, expansion, and renewals, partnering closely with sales and product teams.
*   Churn Risk Management: Own customer retention and health metrics, ensuring proactive engagement, value realization, and commercial and technical risk identification, in order to minimize churn and increase expansion velocity.
*   Operational Excellence: Develop and implement scalable processes to improve efficiency, increase technical win rates, reduce time-to-value, and enhance customer satisfaction.
*   Manage to KPIs: assume accountability for maintaining excellence across KPIs including NDR, NPS, and churn.
*   Cross-Functional Collaboration: Work closely with Sales, Revenue Operations, Product, Engineering, Marketing, Field Operations, and Support to ensure seamless customer engagement.
*   Team Development: Lead, mentor, and develop a team of high-performing leaders and customer-facing professionals. Set performance expectations and provide detailed guidance to exceed those expectations.
*   Customer Advocacy: Serve as an executive sponsor for key accounts, ensuring strategic alignment and strong relationships at all levels.
*   Reporting and Analytics: maintain high standards for operational discipline across the organization to enable accurate reporting and analysis of the business. Work closely with Rev Ops to develop data collection and reporting standards.
*   Budget Management: adopt a fiscally responsible approach to managing the CX organization within allocated budgets. Participate in annual planning activities where go-to-market and budgetary strategies are set.
*   Transformational Programs: modernize our ability to win new logos and serve customers by proposing and implementing techniques that scale efficiently, including digital, low-touch strategies, and leveraging automation when possible.

**Qualifications**

*   3+ years of sales engineering or customer success leadership experience.
*   5+ years of experience in sales engineering or customer success in an enterprise software or cybersecurity environment.
*   7+ cumulative experience in the cybersecurity / technology domains.
*   Proven track record of supporting new logo growth, expansion revenue, and renewals revenue in a SaaS or hardware/software hybrid business.
*   Strong operational and transformational leadership skills, with experience building scalable processes and managing lean, efficient teams.
*   Excellent executive presence, written and verbal communications skills, and stakeholder management skills.

**Compensation**

*   OTE: 345,000 AUD
*   Competitive equity package
*   Comprehensive benefits plan

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

Senior Manager, Customer Experience- APAC

**Love B2B tech marketing and want variety, ownership, and flexibility?**

Stirling Marketing is a B2B marketing agency that partners with fast-growing technology, SaaS, and services brands across Australia, New Zealand, and Southeast Asia. We help our clients accelerate revenue, build strong pipelines, and stand out in competitive markets.

We’re a remote-first, high-performance team that thrives on helping clients succeed.

Our culture is client-first, quality-obsessed, fast-moving, and flexible. We go above and beyond to deliver exceptional work — and while that sometimes means long hours and tight turnarounds, it also means variety, autonomy, and the chance to do work you’re genuinely proud of.

We embrace technology — from project management to AI tools — to work smarter, move faster, and deliver exceptional results for our clients.

We value initiative, ownership, attention to detail, and responsiveness. If you love being trusted to deliver, enjoy working across different time zones, and get a buzz from exceeding client expectations, you’ll fit right in.

**About the Role**

You’ll lead marketing delivery across a handful of B2B tech clients. That means:

*   Owning multi-channel campaigns across email, paid, content, and digital (owning execution and liaising with external consultants)
*   Running weekly WIPs and acting as the day-to-day client contact
*   Managing timelines, assets, and stakeholder communications using tools like HubSpot, LinkedIn Ads, Mailchimp, and WordPress and others
*   Planning and executing events — from owned conferences to executive roundtables and trade show sponsorships
*   Always asking: _Will this drive revenue? Will this build pipeline?_ Then tweaking accordingly

You’ll own the execution and results — ensuring every campaign, event, and project drives real business outcomes.

**What Your Day-to-Day Looks Like**

*   **Plan, build, and deliver marketing campaigns** across email, paid media, content, and digital platforms, using client tools like HubSpot, WordPress, and LinkedIn Campaign Manager
*   **Write marketing copy and content** yourself — including emails, landing pages, event invitations, social posts, nurture sequences, and basic website updates
*   **Coordinate with designers, writers, and digital specialists** (where needed) to deliver high-quality assets on time and aligned with client goals
*   **Manage and execute events** — including executive roundtables, conferences, and trade show sponsorships — from invites to follow-up (occasional travel may be required for event support)
*   **Monitor campaign performance** and recommend improvements that drive stronger pipeline and revenue outcomes
*   **Lead weekly client WIP meetings** — guiding the client with strategic input, suggesting new ideas, showing your work openly, and building trust through transparency
*   **Track your time and project progress** in Monday.com and Clockify to ensure hours and deliverables stay on course
*   **Use AI tools like ChatGPT** to work smarter — from research and first drafts to brainstorming ideas and streamlining content creation
*   **Stay responsive and proactive** throughout the week, ensuring clients feel confident, supported, and impressed

**About You**

You’ve got at least five years' experience in B2B marketing — ideally in an agency or tech/SaaS environment. You’re confident, client-savvy, and great at turning ideas into execution. You don’t wait to be told what to do — you just do it.

*   Comfortable leading client conversations and handling feedback
*   Strong project management skills — across both digital campaigns and events
*   Data-aware — you understand performance metrics and how marketing contributes to pipeline and revenue
*   Genuinely enjoy marketing — and doing it well

**Tools & Platforms**

You’ll work across a variety of client tools and marketing platforms.

Experience with systems like HubSpot, WordPress, Mailchimp, LinkedIn Campaign Manager, and Monday.com is a bonus — but not essential.

We live and breathe Monday.com for project management, Clockify for time tracking, and ChatGPT/AI to work smarter and faster — so being comfortable with digital tools and open to AI is important.

A strong understanding of B2B marketing channels and the ability to quickly pick up new tools is more important than deep technical expertise.

**Why Stirling Marketing?**

*   Work with ambitious, innovative B2B tech brands across Australia, New Zealand, and Southeast Asia.
*   Join a high-performance, remote-first team that values initiative, ownership, and responsiveness.
*   Thrive in a fast-paced, client-first environment where exceeding expectations is part of the DNA — and flexibility is built into how we work.
*   Make a real impact: your ideas, energy, and execution directly drive our clients’ growth — and are recognised and valued.

**Ready to own your work, make an impact, and help great B2B tech brands grow? Apply now.**

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