_**Associate Destination Manager I Viator**_ **About Viator** Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember. The Associate Destination Manager will be responsible for the health and quality of the Viator product offering across their assigned geographical destinations. The Associate Destination Manager will have a deep understanding of key trends, opportunities, and challenges within their destination and work to optimize our product offering to best match the consumer demand in terms of product variety, pricing, and availability. You are a brand ambassador that will focus on growing your destination as well as Viator's positioning within your given territory. You will be responsible for meeting/exceeding destination level key performance indicators and maintaining/improving the overall commercial health of your destination. In this role you will be working with both internal and external stakeholders to align on necessary product offerings in the designated destination(s), carrying out critically important tasks to maintain and grow our competitive advantage in the given territory. _This role is a remote position in the UK with occasional travel to company offices in either London or Oxford are required._ **As an Associate Destination Manager, you will be responsible for the following:**

*   Ensuring that Viator has the best in class product offering for the assigned territory
*   Strategically acquire new inventory to fill product gaps and highlight new and exciting products in your destination
*   Establish, maintain, and grow key supplier relationships in order to ensure Viator has the best product offering and increase Viator brand awareness in your destination
*   Negotiate favorable commercial terms
*   Monitor key metrics in destinations and take action where necessary
*   Ensuring key products are consistently available for sale in the Viator ecosystem
*   Constantly improve the quality of product offering in the market by understanding key characteristics of products that are appealing to our customer and working to implement those characteristics across your destination

**The ideal candidate for this role will exemplify the following characteristics:**

*   2+ years of Account Management or Sales experience

*   Travel industry experience is a plus

*   Entrepreneurial & Commercially Driven

*   Focused on growing the business and destination
*   Ability to build, maintain, and grow relationships
*   Passionate about achieving success and excellence
*   Committed to serving customer partners and sharing knowledge

*   Growth and Results Oriented

*   Continuously improving both personally and for the company
*   Passionate about achieving success and excellence
*   Embraces new ideas and works well in teams

*   Detail Oriented & Highly Organized

*   Desire to work in fast paced and dynamic environment
*   Clear and impactful in communication

*   Language Skills: (based on destination requirements- Spanish , French, Portuguese etc)
*   Candidates with non-traditional backgrounds are strongly encouraged to apply

**Perks of Working at Viator**

*   Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
*   “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
*   Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
*   Donation matching. Give back? Give more! We match qualifying charitable donations annually.
*   Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
*   Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
*   Travel perks. We believe that travel is employee development, so we provide discounts and more.
*   Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
*   Health benefits. We offer great coverage and competitive premiums.

**Our Values**

*   We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
*   We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
*   We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
*   We serve our customers, always. We listen, question, respond, and strive for wow moments.
*   We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
*   Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message. #Viator

*   Site

Associate Destination Manager (Viator)

**Customer Insights Lead – DTC / eCommerce – Pet Products**

💰 **£80,000 - £90,000 + Bonus**

📍 **Remote – UK-Based or London**

🍕 **Join a market leader in DTC retail brand!**

Our client is a high-growth and dynamic eCommerce business making waves in the food retail industry. With a strong market presence, impressive revenue growth, and ambitious global expansion plans, they are passionate about creating innovative solutions for pet owners. Their vibrant and supportive team thrives on collaboration, creativity, and a shared commitment to excellence.

This is the perfect opportunity to join a fast-paced, customer-driven organisation that values high performance, rewards ambition, and embraces diversity.

**Important for you to know before applying:**

The preferred person for this role would have the following experience:

*   Have experience setting up a Customer Insight function
*   Have experience working with limited budget
*   Work with a D2C high growth brand

**This role is perfect for you if:**

*   You thrive in a role that blends customer data analysis with strategic business impact.
*   You want to work with Paid Media, CRM, and Product teams to shape marketing and retention strategies.
*   You’re eager to join a fast-growing, insight-led brand that values experimentation and data-driven decision-making.

**What are we looking for in the ideal candidate?**

•Strong experience in Customer Insight/Analytics, ideally in DTC, subscription, or eCommerce businesses.

•Experience working closely with Paid Media & CRM teams to improve conversion rates and LTV.

•Skilled in qualitative and quantitative research skills, analysing behavioural, purchase, and customer service data to build actionable insights.

•Strong storytelling and communication skills, able to influence stakeholders and drive strategy.

• Hands-on experience developing customer profiles, personas, and automated insight systems using surveys and other tools

**Here’s what your role will entail:🎯 Driving Creative Success in Paid Media & Acquisition:**

• Use customer insights to shape messaging, creative direction, and campaign success.

•Translate data into actionable content strategies that improve ad performance.

**🔄 Optimising Retention & LTV Strategies:**

•Identify key **r**etention drivers beyond surveys—unboxing, usage, service interactions.

•Work with CRM teams to personalise email & SMS campaigns.

•Feed insights into product development and packaging strategies to improve customer experience.

**📊 Developing Customer Insights & Continuous Feedback Systems:**

•Use quantitative and qualitative data (customer interviews, surveys, purchase patterns) to build deep customer understanding.

•Implement automated feedback loops to ensure a continuous flow of insights.

•Influence marketing, CX, and product teams with actionable customer profiles.

**Benefits**

*   28 days annual leave + bank holidays.
*   Flexible working hours and remote-first policy.
*   Enhanced parental leave packages.
*   Generous learning and development budget.

Explore this unique opportunity to advance your career in eCommerce. Submit your CV now to be considered for a role that promises growth, innovation, and the chance to make a real impact with our client.

Are you ready to make a real impact in customer insights and data-driven marketing?

Apply now! 🚀

**Diversion and Equality**

We are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create an inclusive working environment, free from discrimination, where all decisions are based on merit.

Customer Insights Lead

**Sales Consultants Required – Get Paid Weekly** Join our growing team of sales consultants in London today! You will be responsible for delivering exceptional service to a wide range of customers and leads. We have on-site, remote working, and temp-to-perm opportunities available. You will have the chance to work with a range of industry leading companies to develop your skills and career, with many benefits. Check the Coople Jobs app regularly as new jobs are posted daily. **Why work as a Sales Consultants with Coople?**

*   Flexible start dates.
*   No minimum hours. Choose when you work, where you work and how often you work.
*   Earn up to £14.15/hr, with holiday pay included. As your legal employer, we also manage your National Insurance and help you save for retirement with pension contributions.
*   Get paid weekly – every Friday!
*   Temp-to-perm and remote work opportunities available.
*   Rate and review shifts. Work for multiple office companies and find which ones you like best.
*   Apply for jobs on the go via the Coople Jobs app.

**What are we looking for in our Sales Consultants?**

*   Be a highly effective communicator with the ability to build rapport with customers from a variety of cultural backgrounds.
*   Have the ability to focus on the desired result, by setting challenging goals, whilst meeting or exceeding them.
*   You are eager to learn, grow and develop in a scale up environment.
*   Great customer service skills with a customer outcome driven focus and approach.
*   Strong administrative capabilities.
*   Previous sales experience is desired.
*   A full UK Driver's License is desired but not essential.

**Your Sales Responsibilities May Include**

*   Drive growth via a customer and solution focused approach.
*   Handling sales inquiries and educating customers on products and benefits.
*   Progressing the customer lead through the pipeline.
*   Scheduling appointments (via phone/email/chat).
*   Working closely with the Operation and depot teams to ensure the company are maximising all sales potentials.
*   Maintain an unwavering high level of customer with a passion.

**About Us** Coople is one of Europe’s largest on-demand, digital staffing platform with over 7,500 hiring companies and 1 million registered workers globally. Our mission? We’re here to change how the world works through technical innovation, matching and connecting ambitious workers with flexible and fulfilling work across the hospitality, office, events, retail, and logistics sectors.

Sales Consultant - Full Time (Remote)

**Overview**

Our Customer Service Associate on the Worker Operations (W-Ops) Team play a vital role in upholding safety and reliability for both sides of our marketplace. W-Ops is the team that owns end-to-end operational functions for worker reliability (attendance, timeliness) and marketplace quality (broadly defined as “in-the-building performance”).

The ideal candidate will be able to balance risk mitigation while delivering exceptional customer experiences masterfully. They repeatedly ask “why” until they reach the root cause of issues and go the extra mile to solve our customers’ problems. Curiosity, empathy, and strong communication skills are essential to success in this role.

**Note: This is a fully remote position and we operate 24/7. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times. \*\*While we are actively recruiting talent from around the world, please note that we are not currently hiring for this role in the USA.\*\* Responsibilit**

*   iesAssist customers via chat, voice, and email, providing timely resolutions and personalized servi
*   ce.Utilize CRM tools to manage and track customer interactions, ensuring accuracy and up-to-date informati
*   on.Evaluate and monitor customer interactions across all channels, providing feedback and identifying areas for improvement to enhance service quali
*   ty.Use data-driven insights to propose improvements and streamline customer relations process
*   es.Review customer service data to assess effectiveness and propose improvemen
*   ts.Ensure all customer interactions align with the company’s values, maintaining professionalism and empat
*   hy.Guide new customers through onboarding processes, ensuring they understand products or services and are set up for succe
*   ss.Monitor and respond to customer inquiries and feedback across social media platforms, maintaining a positive online presen

**ce. Must h**

*   avesMust be proficient in English/English is a first lang
*   uage2+ years of customer support experience (Voice/C
*   hat)Ability to work as part of multidisciplinary t
*   eamsComfortable handling ambiguous situations and adaptable to constant ch
*   angePossess an “I can handle anything” menta
*   lityDemonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organiza
*   tionExceptionally detail-orie
*   ntedEthical and unbiased integrity and decision-making abili
*   tiesA positive mindset that elevates the entire

**team System Require**

*   mentsMinimum 15Mbps wired internet conne
*   ctionMinimum i5 processor or equiv
*   alentMinimum 12G
*   B RamQuiet working enviro
*   nmentSteady power and internet connec

tion.

Customer Service Associate (UK)

**Supporter Care Administrator (Customer Service)Salary:** £24,203 - £30,254 Per Annum

**Location:** Home-based UK

**Job Type:** Permanent

**Job Time:** Full-Time

**Hours Per Week:** 35

**Closing Date:** Sat, 19 Apr 2025

**Reference:** MAR20253675

**The role**

We're looking for a thoughtful and thorough **Supporter Care Administrator** to join our Help chapter and play a vital role in ensuring our supporters and the public have a positive experience with us. In this role, you'll be the **first point of contact for enquiries and complaints**, working diligently to resolve issues and provide clear, helpful information.

**What you'll do**

\- **Respond to supporter and public enquiries and resolve complaints** with efficiency and empathy.

\- Work collaboratively with internal teams and external agencies to **streamline supporter care processes**.

\- **Manage database entries** for supporter donations, ensuring accuracy and timeliness.

\- **Maintain clear and organised records**, adhering to established procedures.

\- Contribute to the **continuous improvement** of our supporter care services.

**What you'll need**

\- Proven experience in a **fast-paced customer care environment**, ideally, within the **charity sector**.

\- **Strong communication skills**, both via phone and email.

\- **Strong problem-solving skills** and the ability to remain calm under pressure.

\- **Excellent organisational skills** and a keen eye for detail.

\- A commitment to providing **exceptional customer service**.

\- A **dedication to delivering value** to both internal and external customers.

\- Strong **digital skills** and a sound understanding of **agile values & principles**.

\- A criminal record check / **DBS disclosure** (if offered the position).

**What you'll get**

\- **Home-based working** with **flexible hours**.

\- **25 days'** holiday - **plus additional 3 days at Christmas** (and bank holidays).

\- **Pension** (**5.5%** employer contribution).

\- **Healthcare Cashplan**.

\- Annual performance-based **salary increase**.

\- Employee **Assistance & Wellbeing Programmes**.

**What we do**

The **National Deaf Children's Society** is the **leading charity** for **deaf children**. We give **expert support** on childhood deafness, **raise awareness** and **campaign for deaf children's rights**, so they have the same opportunities as everyone else.

**Disability Confidence**

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification. Please contact our recruitment team with any accessibility or reasonable adjustment enquiries.

The National Deaf Children’s Society is a registered charity in England and Wales (1016532) and in Scotland (SC040779).

This job is being posted by Webrecruit on behalf of National Deaf Children's Society. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Supporter Experience Administrator, Supporter Relations Assistant, Fundraising Support Services Administrator, Donor Response and Records Officer, Support Services and Complaints Co-ordinator, Engagement and Enquiries Support Officer, or Supporter Communication and Database Assistant.

Latest Remote Jobs inUK·Customer Service

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