Customer Support Representative (US West)

About the role

At SwiftComply, we believe great customer support isn’t just about fixing problems - it’s about creating great experiences for our customers!  That’s why we’re looking for a dedicated, curious and thoughtful Customer Support Agent to join our team.

In this frontline role, you’ll be the first person our customers turn to for help - whether they need a hand navigating our platform, troubleshooting an issue, or just making the most of our services.  You’ll work with our fantastic Support Team to ensure customer interactions are smooth and helpful.  Plus, you’ll have a chance to share feedback and help us improve the way we support our customers.

If you are a clear communicator, a problem-solver, a team-player and have a passion for helping customers, we can’t wait to meet you!

What you'll do

• Whether it’s email, chat, or phone, you’ll be helping customers with fast and friendly support.
• You will troubleshoot issues, find solutions, and escalate when needed.
• Become a product expert so you can confidently guide customers and help them get the most of our products.
• We are better together! Stay aligned with the Customer Support Team Lead and foster a supportive and knowledge-sharing team culture.
• Spot recurring customer issues? Share insights with the Customer Support Team Lead to provide product feedback and suggest knowledge base articles and updates.
• You will be handling important account updates, admin tasks, and other details that keep customer accounts running smoothly.
• Work closely with the Account Management team to ensure customers get the best support and service possible.
• Aim to exceed our support targets—fast responses, quick resolutions, and happy customers.
• Follow our support workflows, but don’t hesitate to suggest improvements that could streamline or enhance the process.
• Contribute to shift coverage and scheduling needs in coordination with the Customer Support Team Lead.

Who you areWe are looking for a team member who is:

• A Clear Communicator: You know how to get your point across in a way that’s friendly, helpful, and easy to understand—whether it’s with customers or teammates.
• A Problem-Solver: You love a good challenge and you problem-solve with creativity, curiosity and calm.
• A Team Player: You support your teammates and you like to find solutions together with others.
• Has a Customer-First Mindset: You genuinely care about people and go the extra mile to make customer experience great.

Bonus points for:

• Experience in a Customer Support role
• Experience working in a B2B or B2G SaaS company
• Experience with water/wastewater industry

Excited about making a positive impact with SwiftComply but don’t feel you meet 100% of the list? If you’re excited about working with us, we’d still love to hear from you!

Compensation

This role carries an annual estimated compensation of between $40,000 and $45,000 USD, plus benefits listed below.

*To provide equitable pay, we benchmark our compensation. This is the data provided at the time we created this job description; we will re-evaluate the range at the time of offer and thus this range is subject to change.

Please note: Offer is contingent upon a successful completion of a background check. And we are unable to sponsor visas at this time; you must be a US Citizen or Permanent Resident authorized to work in the US.

Location

US (Remote)

Note: Priority will be given to candidates on CST, MST, or PST.

Benefits

• Healthcare - we offer medical, dental, and vision insurance with an FSA or HSA option
• Life insurance - we offer free life insurance plan for you
• 401(k) - we provide pre-tax / Roth options with match
• Remote - we work remotely and provide a US$1000 home office setup stipend
• Time off - we offer an unlimited time-off policy, and encourage you to take time for vacation, wellness day, etc, for a positive work-life balance
• Parental leave - we want you to enjoy some time with your new addition to the family

Equity, Diversity, and InclusionBring your full self to work.

SwiftComply strives to create an environment for all to participate, be authentic, and feel valued.

We are committed to building an equitable workplace that moves our company and industry forward and know there is work to be done in advancing diversity and inclusion.