**Join Our Growing Team and Make a Difference!**

Are you ready to take your career to the next level? We’re seeking passionate, driven individuals to join our thriving agency. With **NO COLD CALLING** required & **Work from Home**, you’ll work exclusively with qualified leads using our state-of-the-art lead generation system. This is your chance to focus on what you do best: _building relationships and helping clients achieve financial peace of mind_.

**If you’re confident, coachable, and motivated to succeed, we want to hear from you!Job Summary:**

*   Work remotely to connect with pre-qualified leads—no need to generate your own!
*   Schedule appointments and assist clients in selecting the best plans for their needs and budgets.
*   Choose between full-time or part-time opportunities that fit your lifestyle.

What We’re Looking For:

*   Life and Health Insurance License is required (_Will assist with obtaining one_)
*   Experience in sales is a plus, but willing to train motivated individuals.
*   Top Skills: Strong communication, organizational skills, and attention to detail.
*   Go-Getters: You’re self-motivated, goal-oriented, and ready to shine as part of a team.
*   U.S. Residents

What we Offer:

*   benefits available: Health, dental, vision, life, and retirement
*   Flexibility: Create a work schedule that fits your life, whether full-time or part-time.
*   Impactful Work: Help families gain financial security while growing your career.
*   Mentorship from one of the top team in the industry

**Your Opportunity Awaits, start your journey today!**

_Be part of a team that values your growth and empowers you to make a difference. If you’re ready to launch your career, apply now and schedule your interview today!_

Customer Support-Work from home/No Experience/Flexible/Life&Health

Hi, We're Centerfield. Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com , reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles. **How You'll Contribute…**

*   Lead and manage a team of sales representatives in a virtual call center environment, providing guidance, support, and motivation to achieve sales targets and performance goals.
*   Cultivate a positive and inclusive team culture that promotes collaboration, innovation, and alignment with organizational values, ensuring a supportive and high-performing work environment.
*   Manage sales metrics and performance indicators, analyzing data to identify trends, opportunities, and areas for improvement.
*   Develop and implement sales strategies to drive revenue growth and maximize sales opportunities in the insurance marketplace.
*   Oversee team’s workforce management - team schedules, attendance & commissions
*   Conduct regular performance evaluations and provide feedback to team members, including reviewing QA scores, optimizing their performance and discussing professional development.
*   Handle escalated customer inquiries and issues, demonstrating a commitment to resolving concerns and delivering exceptional customer service.
*   Collaborate with cross-functional teams, including quality, compliance, training and development, and operations, to support sales initiatives and drive business objectives.
*   Ensure compliance with all applicable regulations to maintain the integrity of sales practices and uphold ethical standards.
*   Stay informed about changes in call center regulations, industry trends, and competitive landscape to adapt sales strategies and tactics accordingly.

**What We're Looking For...**

*   5+ years as a lead sales representative or similar role, ideally in a verification or customer service remote call center environment
*   Strong written and verbal communication skills with the ability to manage and motivate a remote team.
*   Willingness to engage with the employees and provide feedback in a positive and encouraging manner.
*   Detail-oriented with strong performance analysis skills
*   Excellent organizational skills for managing multiple tasks and deadlines
*   Self-starter who thrives both independently and in a team
*   Team player with a big-picture mindset
*   Proactive problem-solver who takes ownership and calculated risks
*   Experience with Google Docs or Microsoft Office.

**Life At Centerfield...**

*   Competitive salary + semi-annual bonus
*   Unlimited PTO – take a break when you need it!
*   Industry leading medical, dental, and vision plans + generous parental leave
*   401(k) company match plan – fully vested day 1
*   Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
*   Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
*   Career growth – we enjoy promoting from within!

$65,000 - $75,000 a year Closing from Default - All locations To learn more, visit us Here . Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/ . _Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law._

Call Center Manager, Insurance

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! This position is responsible for the accurate fulfillment and approval procedures related to transportation service requests/reservations before and/or after the transport has taken place, through the use of internal and external resources as well as outreaching to members, facilities, clients and other parties. **This position…**

*   Ensures accurate trip data input and resolution as it relates to the service guidelines.
*   Observes and advises management team on issues relating to customer service and the exceptions process.
*   Researches and resolves work that requires further action, such as benefit utilization issues, verification, waivers, urgent trip requests, pre-authorization, process denials, eligibility, mileage validation, meals & lodging, and level of service.
*   Manages the denial and appeal process.
*   Processes faxes, mail, email and web requests (inbound and outbound).
*   Oversees the department's phone activity (inbound and outbound) for quality and efficiency.
*   Investigates all issues to confirm the actual utilization.
*   Identifies and monitors utilization and billing trends that may signal abusive practices.
*   Reports to management the need to address abusive or fraudulent situations.
*   Reports member dissatisfaction to appropriate team members and/or management.
*   Provides outreach regarding members, transportation, education and other subjects as needed to medical facilities.
*   Participates in other projects or duties as assigned.

**We are interested in speaking with individuals with the following...**

*   High School Diploma required.
*   Zero (0) plus years of experience.
*   Or equivalent combination of education and/or experience.
*   Excellent customer service and people skills.
*   Ability to work independently or with a team.
*   Ability to quickly learn new technology and processes.
*   Ability to understand and follow complex instructions.
*   Ability to read, write, and understand English fluently.

Salary: $12.37 - $17.50 hourly Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. **We value our team members and realize the importance of benefits for you and your family.** Modivcare offers a comprehensive benefits package to include the following:

*   Medical, Dental, and Vision insurance
*   Employer Paid Basic Life Insurance and AD&D
*   Voluntary Life Insurance (Employee/Spouse/Child)
*   Health Care and Dependent Care Flexible Spending Accounts
*   Pre-Tax and Post --Tax Commuter and Parking Benefits
*   401(k) Retirement Savings Plan with Company Match
*   Paid Time Off
*   Paid Parental Leave
*   Short-Term and Long-Term Disability
*   Tuition Reimbursement
*   Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

_Modivcare is an Equal Opportunity Employer._

*   EEO is The Law - click here for more information
*   Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
*   We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com

Exceptions Specialist

Remote, LATAM Why Recess? Fitness entrepreneurs work hard to keep their communities healthy nationwide. With Recess, fitness businesses gain cost—and time-savings with scaling potential. As an early-stage, VC-backed startup, you’ll get to work alongside founders and executives, making a lasting impact across customer experience, company culture and the mission at-large. If you are energized by building the strategies and infrastructure for customer onboarding and implementation in early-stage, cross-functional tech environments, this is aligned. Recess is a remote company with annual summits and ongoing engagements. Recess is operated by smart, passionate people who carry exceptional problem-solving abilities and a genuine commitment to customer value. What is Recess? Recess is known as the all-in-one software for fitness studios, gyms, and wellness practices. Our user-intuitive software enables fitness pros to start, run, and grow their businesses. Recess software features cover managing customer memberships, processing payments, scheduling classes, building library content for passive revenue, marketing suite, and more. Built to optimize, its product features automate tedious tasks, saving studios thousands of dollars, including a custom app for each studio. Recess gives fitness entrepreneurs the time and tools to run their businesses effectively and efficiently; thereby making space for studio owners to focus on their ‘why’ —health and wellness. Your Mission: Customer Support at Recess It is an exciting time to be on the Support Team at Recess. The Recess team is growing and joining the team now would put you at the forefront of reshaping the fitness industry in the next few months and years. You would be a part of a high-performing team that is driven by our mission to make life fun and healthy by providing innovative, simple products that inspire limitless growth. The Support team is the front line for issues and inquiries from our Customers (who we call Partners). We are seeking a detail-oriented and empathetic Support Specialist, responsible for managing email support and ensuring timely, effective, and customer forced resolutions. This role has opportunities to grow within other functions of the Customer Experience organization including Onboarding and Partner Success roles, depending on your career interest. If you're looking to make a career change or get your foot in the door at a high growth start up, this is the right role for you. **What You’ll Do**

*   Manage and respond to inquiries from Recess Partners and Clients via email in a timely and professional manner (in the future chat and possibly calls).
*   Troubleshoot Partner and Client issues, provide accurate solutions, and escalate complex cases as needed.
*   Maintain a deep understanding of the Recess platform to effectively address customer concerns.
*   Document and track Partner and Client interactions using our support ticketing system, Intercom.
*   Collaborate with the product and engineering teams to relay Partner or Client feedback and advocate for product improvements.
*   Create and maintain support documentation and knowledge base articles to enhance customer self-service options.
*   Identify patterns in customer inquiries to recommend process improvements and reduce recurring issues.
*   Meet and exceed key performance metrics, including response times, resolution rates, and customer satisfaction.

**What You’ll Bring**

*   3+ years of professional experience in a customer support role.
*   Excellent written communication skills with strong focus on clarity and empathy.
*   Ability to diagnose technical issues and provide step-by-step solutions.
*   Familiarity with customer support tool and CRM systems (e.g. Intercom & Hubspot)
*   Strong desire to work in a high-growth startup.
*   High attention to detail while managing a frequent volume of daily activities (inbound emails/chats and collaborative troubleshooting).
*   A proactive mindset with a commitment to delivering exceptional customer experiences.
*   Ability to work independently and as part of a collaborative team.

Recess Values

*   Hunger Fuels Growth.Be tenacious, stay curious, ask why 5 times, and lead with initiative.
*   Do The Impossible.Think outside of the box by experimenting, nurture your and our partners’ creativity, never settle for the status quo, and go above and beyond.
*   Teamwork Makes The Dreamwork.Be transparent, be inclusive, work collaboratively, respect your teammates, and communicate directly.
*   What You Do Matters.Sweat over the little things, care about the entails, and be accountable to your teammates.
*   Kindness Wins Everyday.Leave a smile on our teammates, partners, and their clients’ faces, go the extra mile to make their experience with Recess memorable.
*   Live the Vision.Help build a product and experience that makes a lasting impact on our partners and their customers.

**Benefits**

*   Competitive salary
*   Equity
*   Unlimited PTO
*   Remote work environment
*   Collaborative and inclusive company culture.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Customer Support Specialist

**Position Summary:** Under the direction of the Patient Access leadership team, Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health. **Essential Functions and Responsibilities as Assigned:**

*   Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs.
*   Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner. Collects, documents, scans all required demographic and financial information.
*   Provides physician and/or diagnostic appointment scheduling.
*   Maintains knowledge of insurance and authorization requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals.
*   Estimates and collects copays, deductibles, and other patient financial obligations.
*   Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services.
*   Maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
*   Performs all other duties as assigned.

**Qualifications:Required:**

*   High school diploma or equivalent
*   1-year experience in a customer service role or health care industry.

**Preferred:**

*   2-years previous experience with third party medical insurance, HMO and managed care including experience with CPT and ICD-10 coding and m edical terminology

**Equal Opportunity Employer of Minorities/Females/Disabled/Veterans** Additional Information

*   Schedule: Full-time
*   Requisition ID: 23005850
*   Daily Work Times: Standard Business Hours
*   Hours Per Pay Period: 80
*   On Call: No
*   Weekends: No

Patient Access Scheduling Representative - Remote

**A**bout the role

At SwiftComply, we believe great customer support isn’t just about fixing problems - it’s about creating great experiences for our customers!  That’s why we’re looking for a dedicated, curious and thoughtful Customer Support Agent to join our team.

In this frontline role, you’ll be the first person our customers turn to for help - whether they need a hand navigating our platform, troubleshooting an issue, or just making the most of our services.  You’ll work with our fantastic Support Team to ensure customer interactions are smooth and helpful.  Plus, you’ll have a chance to share feedback and help us improve the way we support our customers.

If you are a clear communicator, a problem-solver, a team-player and have a passion for helping customers, we can’t wait to meet you!

**W**hat you'll do

*   Whether it’s email, chat, or phone, you’ll be helping customers with fast and friendly support.
*   You will troubleshoot issues, find solutions, and escalate when needed.
*   Become a product expert so you can confidently guide customers and help them get the most of our products.
*   We are better together! Stay aligned with the Customer Support Team Lead and foster a supportive and knowledge-sharing team culture.
*   Spot recurring customer issues? Share insights with the Customer Support Team Lead to provide product feedback and suggest knowledge base articles and updates.
*   You will be handling important account updates, admin tasks, and other details that keep customer accounts running smoothly.
*   Work closely with the Account Management team to ensure customers get the best support and service possible.
*   Aim to exceed our support targets—fast responses, quick resolutions, and happy customers.
*   Follow our support workflows, but don’t hesitate to suggest improvements that could streamline or enhance the process.
*   Contribute to shift coverage and scheduling needs in coordination with the Customer Support Team Lead.

**Who you areWe are looking for a team member who is:**

*   **A Clear Communicator:** You know how to get your point across in a way that’s friendly, helpful, and easy to understand—whether it’s with customers or teammates.
*   **A Problem-Solver:** You love a good challenge and you problem-solve with creativity, curiosity and calm.
*   **A Team Player:** You support your teammates and you like to find solutions together with others.
*   **Has a Customer-First Mindset:** You genuinely care about people and go the extra mile to make customer experience great.

**Bonus points for:**

*   Experience in a Customer Support role
*   Experience working in a B2B or B2G SaaS company
*   Experience with water/wastewater industry

_Excited about making a positive impact with SwiftComply but don’t feel you meet 100% of the list? If you’re excited about working with us, we’d still love to hear from you!_

**Compensation**

This role carries an annual estimated compensation of between $40,000 and $45,000 USD, plus benefits listed below.

\*To provide equitable pay, we benchmark our compensation. This is the data provided at the time we created this job description; we will re-evaluate the range at the time of offer and thus this range is subject to change.

_Please note: Offer is contingent upon a successful completion of a background check. And we are unable to sponsor visas at this time; you must be a US Citizen or Permanent Resident authorized to work in the US._

Location

US (Remote)

Note: Priority will be given to candidates on CST, MST, or PST.

Benefits

*   **Healthcare** - we offer medical, dental, and vision insurance with an FSA or HSA option
*   **Life insurance** - we offer free life insurance plan for you
*   **401(k)** - we provide pre-tax / Roth options with match
*   **Remote** - we work remotely and provide a US$1000 home office setup stipend
*   **Time off** \- we offer an unlimited time-off policy, and encourage you to take time for vacation, wellness day, etc, for a positive work-life balance
*   **Parental leave** - we want you to enjoy some time with your new addition to the family

**Equity, Diversity, and InclusionBring your full self to work.**

SwiftComply strives to create an environment for all to participate, be authentic, and feel valued.

We are committed to building an equitable workplace that moves our company and industry forward and know there is work to be done in advancing diversity and inclusion.

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