Carrier Manager

The Carrier Manager plays a pivotal role in owning and growing KORE’s relationships with MNO’s You’ll be responsible for shaping partnership strategy, strengthening commercial terms, and ensuring seamless delivery of connectivity solutions globally. From strategic contract negotiations to overseeing network sunsets, your work directly impacts on how KORE brings high-performance IoT connectivity to life. Core AccountabilitiesFinancial

• Structure and negotiate contracts that support KORE’s strategic goals and deliver strong value for money
• Partner with Sales to provide insights, data, and carrier intel to win competitive tenders and unlock new growth opportunities
• Drive accurate monthly invoice reconciliation and approval processes in collaboration with the Carrier, Finance, and Ops teams - resolving disputes swiftly to protect margin and maintain carrier trust

Customer

• Cultivate strong relationships with carrier partners to ensure access to competitive connectivity and world-class support
• Act as a critical problem solver for customer issues related to network delivery, collaborating with internal and carrier teams to resolve escalations quickly
• Lead onboarding of new carrier partnerships and eSIM profiles – coordinating across stakeholders to ensure delivery milestones are met
• Maintain an up-to-date global network sunset database and partner with Sales to develop transition strategies from 2G/3G to LTE and LPWAN technologies, minimizing customer churn

Business Process

• Deliver performance insights and metrics to executive stakeholders, helping guide strategy and decision-making
• Collaborate with Sales on special pricing or service requests - ensuring positive, aligned engagement from carrier partners to improve win rates and margin
• Work closely with Product to identify and source next-gen carrier capabilities that enhance KORE's value proposition and differentiation
• Serve as a highly effective cross-functional liaison - operating independently while keeping leadership informed and aligned

Learning and Development

• Build and maintain a comprehensive knowledge base of the competitive landscape, including carrier pricing models, product innovation, and market positioning across major MNOs and MVNOs
• Serve as the internal subject matter expert on carrier capabilities, identifying and communicating how KORE can differentiate itself in the market through unique partnerships, pricing, or technology
• Provide ongoing market intelligence to Sales, Product, and Executive teams to inform strategic decisions, enhance partner proposals, and stay one step ahead of competitors
• Represent KORE at industry events, webinars, and forums where carrier strategy, connectivity innovation, and IoT trends are being discussed
• Maintain a working knowledge base of regulatory developments and proactively brief internal stakeholders - especially Sales - on key updates and regional nuances

Qualifications

• Substantial experience in the Telecom or IoT space, ideally within MVNO environments
• Commercial negotiation experience at a management level
• Strong technical understanding of network operations and connectivity products
• Bachelor’s degree or equivalent experience
• Demonstrated project management success

Skills/Competencies

• Excellent presentation and communication skills - confident at all levels, from peers to executive leadership
• Strategic mindset paired with hands-on execution ability
• Advanced Excel and data analysis capabilities
• Natural collaborator with the ability to influence without authority
• Strong multitasking skills - comfortable juggling complex projects under tight timelines
• Independent thinker and proactive communicator
• Skilled at translating technical requirements into actionable solutions

KORE VALUES–IoTERS

• I – Innovation
• o – One Team
• T – Trust & Integrity
• E – Equality & Diversity
• R – Results Focused
• S – Supportive & Collaborative

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision. KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.